Justin Barnes is the Vice President of FurnitureLand and Ashley Homestores headquartered in Delmar, Delaware. He’s an effervescent combination of purpose, energy, and vision who leads with a servant’s heart.
In this dynamic episode, we talk about creating a culture of ownership, making the mattress department your office, and why you shouldn’t train salespeople until they get it right—you should train them until they can’t get it wrong.
Get your notepad handy because Justin drops gem after gem of wisdom and ideas.
Brad Parker is the founding partner of Doorcounts and the CEO of a six-store chain of La-Z-Boy Furniture Galleries located in the Portland, Oregon area.
In the episode, we trace the origins of the first door counter back to Peter, a Russian transplant who spoke no English and put together an innovative ticker to monitor how many people walked into Brad’s stores.
You’ll find out how Brad’s team became lean practitioners and implemented TWI Training (combining doing and teaching). Why does Brad have his team tie a Fire Underwriter’s Knot on the first day of TWI training? That conversation kicks in at the one-hour mark, so keep listening.
Also, discover how Brad’s group generated 5,000 ideas in one year with less than 100 employees, implemented all of them, and won the Shingo Prize for Research (it’s a big deal).
We cover surfing to work, sleeping in recliners, and our Wizard Academy connection.
One thing we didn’t get to is the all-new foot traffic report you can get direct to your inbox. If you’re curious to find out how your store traffic compares to nearly 700 other mattress and furniture stores in the USA and Canada then subscribe to the Retail Traffic Index by Doorcounts—a daily digest of the previous day’s average foot traffic.
Also, if you’re looking for the radio spots we mention around the 43:30 mark, head to our Facebook page.
Thanks a million to Brad and the entire team at Doorcounts for all their support and for creating incredible tools and technology that are having a positive impact on retailers.
Charlie Malouf is the CEO of Broad River Retail, a top 50 retailer operating 24 Ashley HomeStores in North Carolina, South Carolina, and Georgia. He’s purpose driven leader whose focus on culture and people shines through in his business.
The associates at Broad River Retail are called Memory Makers and the company holds an annual event called “Purpose 8/28” where they invite leaders to inspire their team and expand their perspective.
Charlie believes in the power of moments and focuses on how to win in transitions. Get your pen and paper handy because Charlie Malouf delivers ideas you can put into practice to become better in business and life.